Privacy Policy

1. Introduction

EchoRiverHome ("we," "us," or "our") is dedicated to safeguarding your privacy. This document outlines how your personal information is collected, used, shared, and protected when you access our website echoriverhome.sbs or utilize our yacht charter services.

Using our services indicates your acceptance of the practices in this privacy policy. This policy is in line with privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) among other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We accrue personal details that you deliberately provide when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete questionnaires on our site
• Join in on surveys or offers

The details may include:

• Your name and contact data (such as email, telephone, and residential details)
• Billing details (safely processed via external service providers)
• Preferences and specifications for the charter
• Emergency contact details
• Food preferences or health-related data (if divulged)

2.2 Information Collected Automatically

As you navigate through our website, some information about your device and your visit is automatically recorded:

• Your IP address and geographical details
• The type and version of your browser
• Web pages you’ve browsed and duration of your visit
• Referral sources
• Specifications about your device (model, screen resolution, etc.)

2.3 Cookies and Tracking

Cookies and other tracking systems are employed to augment your interaction with our website. These are used to:

• Retain your selected preferences
• Assess website traffic and functionality
• Deliver customized content
• Enhance our service offerings

You can manage cookies via your internet browser's settings or our cookie consent tool.

3. Usage of Your Information

The information collected is used for:

• Providing Services: To facilitate yacht charter services, process reservations, and communicate regarding your bookings
• Supporting Customers: To address your inquiries and offer support as needed
• Handling Payments: To conduct payment operations and handle billing concerns
• Maintaining Safety and Security: To secure the integrity of our services and guard against deceptive practices
• Engaging in Marketing: To distribute promotional materials and updates (if you agree)
• Enhancing Our Website: To evaluate user interaction and advance website functionality
• Adhering to Legal Requirements: To comply with the law and regulatory directives

4. Revelation and Sharing of Information

We neither sell nor rent your personal details to outside parties. However, we may share your information under these conditions:

4.1 With Service Providers

We may disclose your data to third-party service providers for: payment management; web hosting and maintenance; email campaigning; analytics and site performance; customer support.

4.2 For Legal Obligations

We might need to reveal your data when legally mandated or to respond to judicial proceedings, emergencies, or investigations relating to possible illegal activities.

4.3 During Business Transfers

Your data may be part of assets transferred during mergers, acquisitions, or asset sales.

5. Data Security

To safeguard against unauthorized access, alteration, exposure or destruction of your personal info, we implement suitable technical and organizational measures which include encryption, protected servers, controlled entry, routine auditing, and staff instruction.

Nonetheless, no transmission method via the internet or electronic storage system is entirely secure, and thus, we cannot assure the absolute safety of your data.

6. Data Retainment

We retain your personal information as long as necessary for the purposes it was gathered or as mandated by law. Typical retention periods are:

• Charter reservations: 7 years for tax and legal compliance
• Marketing endeavors: until you opt-out or erase your data
• Site analysis data: 26 months
• Customer support interactions: 3 years following the last engagement

7. Your Privacy Rights

Your rights involve requests to access, amend, erase (subject to legal limits), transfer data, abstain from marketing, and manage cookies. To exercise your rights, reach out to us as specified below.

8. External Services

8.1 Google Analytics

Website usage is analyzed through Google Analytics, and you can opt out using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Widgets

Social platform links on our site come with their distinct privacy policies.

8.3 Third-Party Payment Processors

We utilize external payment processing services that comply with PCI DSS.

9. Cross-Border Data Transfers

We may transfer and process your data in countries apart from France, ensuring protection measures that are in line with relevant privacy laws.

10. Children and Privacy

We do not deliberately collect personal data from children below the age of 13. If it comes to your attention that a child has submitted their data to us, please notify us at once.

11. Updates to This Privacy Policy

We may modify this Privacy Policy to mirror changes to our data handling practices or legal conditions. We will inform you of any updates by posting the revised policy, by email to registered users, or through an announcement on our website. Continued use post-update indicates agreement to the revised terms.

12. How to Contact Us

For questions about our privacy practices, you can get in touch with us:

13. Google Ads User Consent Policy Compliance

We adhere to Google Ads' user consent policies. You can adjust cookie/tracking preferences at any time through our cookie settings.